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WORK EXPERIENCES
INTAGE SINGAPORE PTD LTD
June 2022- August 2022
Recruitment Screening, Calling
Data entry
Transcriptions
Archivals: Organize and collate both hardcopies and softcopies of mystery shoppers' particulars
Prepare and handle materials
Listenbacks
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GRITYARD
April 2022-May 2022
Create detailed customer journey maps for personas to visualize the end-to-end customer experience
Craft out questionnaires to interview founders and gym members
Create Branded Customer Experience model
Prepare customer experience Playbook presentation slides
REDPINS
March 2022-May 2022
Conduct Primary research (surveys, user testing interviews)
Competitor Analysis (SWOT)
Business model canvas, Monetization Model
Persona & Customer journey Mapping
Marketing mix
Recmmendations & Conclusions
OUTBOUND TELEMARKETER, APEX PRIVATE WEALTH MANAGEMENT
March 2022-April 2022
Handled cold calls to pitch their complimentary corporate program to both previous webinar attendees (companies) and fresh SMEs who might have potential interest.
SWAB TEST REGISTRATION (ADMIN)
October 2021
In charge of registering and verifying DHL's company staff's particulars for their scheduled swab tests (PCR, ART)
Asked them the required ARI and contraindication questions to clarify and ensure their condition before the tests
RECEPTIONIST (ADMIN), ALLIANCE BERNSTEIN
October 2021
Temporary 2 day job as a replacement
Handled calls, signed paperwork, printed documents
Packed & sealed delivery boxes to be sent overseas and put them into mailroom downstairs
Retrieve packages from deliverymen for staff
EVENT USHER, NANYANG TECHNOLOGICAL UNIVERSITY SINGAPORE
September 2021
Guided the guests down to their assigned seats in the auditorium
Attended to lost guests and handled the general enquiries
Ensured the flow of convocation events from morning to evening were smooth sailing without any disruption
LOGISTICS PACKER
September 2021
In-charge of logistics, picking and packing the deliverables for Lazada 9.9 campaign.