Apex Outbound Telemarketer (6-weeks)

We individually had to call both previous webinar attendees and fresh SMEs to promote and sell complimentary coporate program.
Aim: to attain successful sales appointments or at least complete/incomplete pitches
Roles: Call, send emails to DMCs, Take note of decision makers's details (name, email, job designation), ask for follow-up calls

Grityard Social Media Project (6-weeks)

We are helping Grityard to develop a detailed Customer Experience (CX) Playbook which will provide them with customer insights, recommendations and metrics for them to implement so as to elevate customer experience.
Aim: Grityard to know customers better and have a stable/loyal customer base
Roles: Conduct founder questionnaire, Member questionnaire during 2 gym sessions, Individual audit findings from different outlets (CBD and Outram Park), 2 Customer Journey Maps CJMs based on 2 personas, Branded CX Models, CX Playbook slides, Daily meetings/presentations to update and work closely with supervisor, Mr Jay.

Redpins AI App Development FYP

A diverse group consisting of engineering, business, IT, design (UI/UX) and Aerospace students work together on a 12-week long FYP to develop an AI generated recommendation app.
Aim: to provide the best itinerary based on either GPS or locale selected, customized to user's profile.
Roles: As a business consultant (volunteer), I goes to SEG side every monday whereby I assist them with my business knowledge and help out in developing personas, CJMs, user stories, marketing mix, business model canvas, monetization model and primary research (surveys, user testing interviews), recommendations

Work: Selected Work